Features

Deep insights that you can actually act on.

Collect

Collect and tag customer interactions as they happen.

Automatically collect call transcripts, slack channels, support threads, and more, then automatically tag them the way you want.

November

Ingestion runs

01

02

03

04

05

06

New data ingestion

Linked Projects

January 23, 2025

Analytics Dashboard

Analytics Dashboard

Integration Wizard

Editor Redesign

API v2

Animation Revamp

Organize

Link interactions to CRM data and ongoing projects.

Easily monitor customer reactions to launches, quickly estimate how much revenue a feature could unlock, and more.

Analyze

Prioritize features and uncover new insights.

Find out how many customers might actually want a new feature and discover new themes in incoming feedback.

New Insights

View All

Not linked to any current projects

New analytics dashboard is missing custom date filters from original dashboard

Missing integration with Triplewhale leading to lost deals in DTC vertical

Without two-way data sync, intelligence product creates too much additional work to be useful

January 23, 2025

Benefits

No more silos. Instant insights.

CRM Enrichment

Get every insight's potential ACV, customer breakdown, and more.

CRM Enrichment

Get every insight's potential ACV, customer breakdown, and more.

CRM Enrichment

Get every insight's potential ACV, customer breakdown, and more.

Unified Feeedback Repo

One place to collect, explore, and analyze all qualitative feedback.

Unified Feeedback Repo

One place to collect, explore, and analyze all qualitative feedback.

Unified Feeedback Repo

One place to collect, explore, and analyze all qualitative feedback.

AI Analytics

High-quality insight extraction and analysis with cutting-edge models.

AI Analytics

High-quality insight extraction and analysis with cutting-edge models.

AI Analytics

High-quality insight extraction and analysis with cutting-edge models.

Launch Pulse Monitor

Live sentiment release feed - don't wait weeks to find out what users think.

Launch Pulse Monitor

Live sentiment release feed - don't wait weeks to find out what users think.

Launch Pulse Monitor

Live sentiment release feed - don't wait weeks to find out what users think.

Proactive Alerts

Get monitored when customers are talking about something important.

Proactive Alerts

Get monitored when customers are talking about something important.

Proactive Alerts

Get monitored when customers are talking about something important.

Gap Radar

Flag features missing from closed-lost deals.

Gap Radar

Flag features missing from closed-lost deals.

Gap Radar

Flag features missing from closed-lost deals.

Stop guessing. Start knowing.

Edgedive

Find out what your customers are actually saying.

Edgedive

Find out what your customers are actually saying.

Edgedive

Find out what your customers are actually saying.